PRIVACY POLICY / PERSONAL DATA PROTECTION NOTICE
Fairy Park Berhad (“Fairy Park”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use the Fairy Park 仙境 App (“App”).
The App is intended primarily for Fairy Park customers, Fairy Park Heritage City, Ancestral Hall, Cultural Hall and their respective association members who are eligible to register and use the App for member services, including booking or requesting event venues and facilities.
Registration and access to the App are subject to Fairy Park’s eligibility requirements and approval. Fairy Park reserves the right to refuse, suspend or terminate access to the App where reasonably necessary.
1. Personal Data We Collect
When you register or use the App, we may collect:
- Name
- Mobile phone number
- Email address
- IC/Passport number for identification or verification
- Booking and reservation information
- Information you provide when contacting us or using our services
- Technical information required for the operation and security of the App
We generally collect personal data directly from you when you register, use the App, make a booking or communicate with us.
2. How We Use Your Personal Data
We may use your personal data to:
- Create and manage your member account;
- Verify your membership or eligibility to use the App;
- Process and manage venue and facility bookings;
- Confirm and communicate booking information;
- Respond to enquiries and provide member support;
- Maintain and improve the App and our services;
- Maintain the security and proper operation of the App;
- Comply with applicable legal and regulatory requirements; and
- Carry out direct marketing as described in Section 5.
3. Disclosure to Third Parties
We may disclose or provide access to your personal data to third-party service providers where reasonably necessary to operate the App and provide our services.
These may include providers of:
- Cloud hosting and data storage;
- App operation and technical services;
- Notifications and communications;
- Analytics and performance monitoring; and
- Other technology services required to operate the App.
We will take reasonable steps to ensure that third parties handling your personal data provide appropriate protection for your personal data.
Where applicable, some service providers may process or store personal data outside Malaysia.
4. Protection and Retention of Personal Data
Fairy Park Berhad will take reasonable steps to protect your personal data against unauthorised access, use, disclosure, alteration or loss.
Your personal data will be retained only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable laws.
5. Direct Marketing
Fairy Park Berhad may use your personal data to send you information about:
- Fairy Park events and activities;
- Venue and facility updates;
- Promotions and special offers; and
- Other related information that may be of interest to our members.
You may opt out of receiving direct marketing communications at any time by contacting us or using the unsubscribe or opt-out option provided in the communication.
Opting out of marketing communications will not affect your ability to use the App or make bookings.
6. Access and Correction
You may request access to or correction of your personal data held by us.
If you wish to access, correct or update your personal data, please contact us using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be made available through the App or other appropriate channels.
- Contact Us
If you have any questions about this Privacy Policy or wish to access, correct or update your personal data, please contact:
Fairy Park Berhad
Email: [email protected]
Phone: +6016 330 2445
Address: Lot 3887, Persiaran Setia Makmur,40170 Shah Alam, Selangor.
By registering for or using the Fairy Park 仙境 App, you acknowledge that you have read and understood this Privacy Policy / Personal Data Protection Notice.
